Frequently Asked Questions

Background

Frequently Asked Questions

Where is Trophies available? / Why isn’t it available in my city?

Trophies is currently available in 5 cities. San Francisco Bay Area, Los Angeles, San Diego, New York (US), and London (UK). We will be launching in other cities around the world gradually, once there is demand. If you would like to recommend your city feel free to email us at feedback [at] trophiesapp.com.

Can I join your team?

We are currently a small team and are not looking to expand at the moment. However, we are planning to in the near future. We would love to have your resume for future reference, please send it at join [at] trophiesapp.com.

How can I help or give suggestions?

Your opinion matters to us! We need your help to grow and become better. If you have any feedback on how  we could improve the app, or would like to have a chat on how you could invite your local gaming community to come on board send us a message at feedback [at] trophiesapp.com. Alternatively, just go to your profile –> tap on the feedback button at the bottom. Looking forward to hear from you! 😉

I am having problems with my account/ another user/ a feature.

For any issues please contact us at requests [at] trophiesapp.com describing your issue and if possible, attaching screenshots as well. We are happy to help.

I am trying to reset my password, but I didn’t receive an email with a reset link.

If you have signed up/logged in via Facebook then you don’t need a password and there’s nothing to reset. Otherwise, if you have signed up with your email and you still cannot reset your password, please contact us with your info at requests [at] trophiesapp.com.

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